Annual inspections, proactive maintenance, covered repairs, and priority service – delivered through one accountable partner.
PARTNERSHIP
When something breaks, starts acting weird, or makes a noise it shouldn’t, you call us. We get onsite, figure out what’s wrong, and get it handled. Fast response, real fixes, no nonsense.
We consider ourselves part of your lab’s core team: assuring things stay moving.
Year-over-year service plan retention rate, with some continuing nonstop for over 20 years.
Plan clients get priority response, with an average onsite time of one day or less when issues come up.
Free labor & travel
Labor and travel are fully covered, so when something breaks there are no surprise charges or approvals slowing things down.
One point of contact
One call connects you directly to a team that knows your lab, your equipment, and what needs to happen next.
Proactive Monitoring
Regular check-ins and site visits help catch problems early and keep small issues from turning into downtime.
Transition Support
As your lab grows, moves, or reorganizes, we stay aligned so coverage and support never fall behind.
Priority Service
Service plan clients go to the front of the line, with faster response when equipment goes down and time matters.
Strategic Partners
We help you plan, prioritize, and make smarter decisions based on how your lab actually operates.
Top research institutions in Pittsburgh rely on QRS because we show up, stay engaged, and take responsibility. We’re on site regularly, know the equipment that matters, and catch problems before they interrupt critical work.
As labs grow, change, or move into new research areas, we adapt alongside them. We don’t disappear after a service call. We operate as part of the team, providing consistency, fast action, and clear ownership in environments where downtime isn’t an option.
